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4-star hotel Check-in 15:00 · Check-out 12:00

The Westin San Antonio North

Upscale hotel in San Antonio with warm rooms, kid-themed suites, 2 pools, dining, piano bar, and business services. Close to The Alamo and River Walk.

9821 Colonnade Blvd, San Antonio, TX 78230, United States View on map
8.4/10
Very Good Based on 3669 recent guest reviews
Paid Wi-Fi Paid parking Accessible Indoor and outdoor pool Air-conditioned
What recent guests emphasize

Balanced comfort with attentive service in a convenient location

Guests note a welcoming atmosphere highlighted by friendly and professional staff, well-maintained pools, and comfortable beds. While some areas show signs of wear and parking is paid, the hotel’s location and amenities suit both leisure and business travelers.

Guests often praise

  • Friendly, courteous, and attentive staff across dining, bar, and front desk roles
  • Comfortable beds and clean, secure rooms featuring a classic design
  • Well-maintained indoor and outdoor pools including hot tub and jacuzzi facilities
  • Convenient location with easy freeway access and nearby dining options
  • Good restaurant food and professional service during events or in-room dining

Worth knowing

  • Rooms and some bathrooms are somewhat outdated, with occasional maintenance issues noted
  • Parking is not complimentary and costs around $11+ per day
  • Wi-Fi access requires payment; breakfast is not included
  • Swimming pools permit alcohol, which some guests found less desirable
  • Lighting in rooms can be dim, and some carpets may need deep cleaning

Best for

  • Travelers seeking a quiet, residential neighborhood setting with access to local markets
  • Visitors who prioritize attentive service and amenities like pools, bar, and dining options
  • Business guests attending work events or conferences in the area
  • Families looking for kid-friendly suites and facilities within an upscale hotel
  • Guests who value proximity to major San Antonio attractions and easy freeway access
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About this property

Welcome to The Westin San Antonio North

Situated at 9821 Colonnade Blvd in San Antonio, TX, The Westin San Antonio North offers a blend of warm, comfortable rooms and kid-themed suites within an upscale setting. The property features amenities such as two pools, a hot tub, a fitness center, and a piano bar, catering to both leisure and business travelers. While some guest reviews note that certain areas of the hotel feel somewhat dated, the attentive and professional staff frequently receive praise for their service.

The hotel operates with a check-in time of 15:00 and check-out at 12:00 and provides a range of practical services including paid Wi-Fi, paid parking, room service, a business center, and laundry facilities. It is a pet-friendly, smoke-free environment accessible to guests with mobility needs. Dining options include the on-site restaurant Bolo's, which has modest guest ratings but provides convenient meals during the stay.

Located in a mostly residential neighborhood known for international markets and discount shops, the property is well-positioned for visitors seeking easy access to local attractions. Highlights nearby include The Alamo, the San Antonio River Walk, and Six Flags Fiesta Texas, all within reasonable travel distances. The San Antonio International Airport is approximately a 16-minute drive, which adds to the convenience for travelers.

This hotel is suitable for travelers looking for family-friendly accommodations with ample amenities and those attending conferences or meetings, given the meeting planning services offered. While rooms have been described as a bit tired by some guests, others appreciate the comfortable beds and reassuring security. Overall, it provides a functional base for exploring San Antonio with attentive staff helping to enhance the guest experience.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Paid Wi-Fi
Paid parking
Accessible
Indoor and outdoor pool
Air-conditioned
Laundry service
Business center
Pet-friendly
Room service
Kid-friendly
Restaurant
Hot tub
Fitness center
Bar
Smoke-free

Not available at this property

Breakfast
Airport shuttle
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

HR
Henintsoa Rabetafika Apr 16, 2026
10

Arrived at the Hotel, gorgeous place by the way! Got taken care of by Marissa, again! Her and her colleagues (I wish I had taken all their names) were so nice to her! And we had Sky at the bar and Stace for in room dinning, nicest people with good suggestions, same for Ignacio at the restaurant. Might have to come again some day! Thank you you Westin San Antonio North!

JR
Joseph R Apr 03, 2026
8.0

I will echo others: The rooms and the property are kind of tired and outdated but the staff is great, particularly, in my experience, the restaurant and bar staff. Friendly, attentive, efficient. Was here for a work event and the conference lunches were very good.

BI
Bill Isgrigg Feb 22, 2026
10

The rooms are always excellent. Feel secure in the building. Service is inviting and professional. Location is perfect as there are many restaurants close and my customer is also close.

GB
Gina Brown Feb 04, 2026
10

Great customer service experience! The management & staff were very professional and accommodating. Restaurants inside of the hotel were nice, good food! Rooms were a little aged & stuffy but overall, the stay for two days was great.

AV
Aurora Velarde Feb 04, 2026
10

It’s a beautiful hotel. The room was clean and bed was comfortable. The room style is classic lux. The staff was so courteous and professional. Greeted with a smile. Right off the freeway, very convenient.

BBV
Brian. Blackwell VP. DEEEPARK Jan 30, 2026
10

i read some of the reviews.. and started thinking .. ooohhhh hhmmmm.. but it turns out .. Everything was wonderful .. room was in prefect condition and a veryyy wonderful room .. super nice .. very Happy .. front desk awesome maid service very awesome .. pools sona & jacuzzi greaattt.. room was GREAT ... SUPER HAPPY..

JSN
Jocelyn San Nicolas Jan 26, 2026
8.0

It was an amazing experience staying here. Staying on the top floor going to bed looking at the sunset and waking up to the sunrise is beautiful. The pools are decent just wish they didnt allow alcohol when swimming. The restrooms are a bit outdated but overall still a great experience. Would stay here again. Parking is not free cost 11 plus a day.

JB
Jon Byrd Dec 26, 2025
8.0

I was expecting this place that was above any other hotel.I have stayed in the past three years. I was not impressed. They added some new paint to the bathroom,the hook in the bathroom was broker, the carpet needs a deep cleaning. The bed was extremely comfortable but thw lighting was very dim entering the room.

Location & neighborhood

Where you'll find The Westin San Antonio North

San Antonio, Texas, USA

Mostly residential area with international markets & discount shops, plus casual global cuisine.

  • Wurzbach & Entrance To Heb 7 min Walk
  • Wurzbach In Front Of The Colonnade 6 min Walk
  • Wurzbach & Ironside 9 min Walk
  • San Antonio International Airport 16 min Car · 54 min Transit
Things to do nearby

Worth the walk or a quick ride

Curated spots travelers usually pair with a stay in Texas. Distances are rough real-world times, not straight-line.

The Alamo 65,987 reviews

The Alamo

300 Alamo Plaza, San Antonio, TX 78205, United States

4.6 · Historical Place
San Antonio River Walk 46,371 reviews

San Antonio River Walk

San Antonio, TX 78205, United States

4.7 · Park
Six Flags Fiesta Texas 37,346 reviews

Six Flags Fiesta Texas

San Antonio, TX 78257, United States

4.3 · Theme Park
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